Refund Policy
When and how Founders Bridge offers refunds — eligibility, timelines and the process to request one.
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This Refund Policy outlines the terms under which Founders Bridge may offer refunds for its services. Founders Bridge LLP ("we", "our", "us", "Company") is committed to providing transparent refund procedures for our clients. This policy applies to all services purchased through foundersbridge.co.in.
Refund Eligibility
You may request a refund for Founders Bridge services under the following conditions:
- You cancel your service request within 7 days of purchase, provided no work has been initiated
- The service has not been delivered or substantially progressed
- You have not received or accessed the service materials
- Government filing has not been submitted to relevant authorities
Refund eligibility is determined on a case-by-case basis. Not all services qualify for refunds — review the terms of your specific service package for applicability.
Refund Timeline
Refund requests must be submitted within 7 days of service purchase. Requests submitted after this period will not be processed.
Upon approval, refunds are processed within 5–10 business days. The timeline begins from the date we receive your request — allow additional time for your financial institution to credit your account.
Note: Refunds are processed to the original payment method used during purchase. Ensure your payment details are accurate for a smooth refund process.
Refund Process
To request a refund, follow these steps:
- Email support@foundersbridge.co.in with your order ID and reason for refund
- Provide any relevant documentation supporting your request
- Our team will review your request and respond within 48 hours
- Upon approval, refund processing begins immediately
- You will receive confirmation via email once the refund is processed
Clear communication — order ID, reason and any supporting documents — ensures faster processing of your request.
Non-Refundable Services
The following services are non-refundable under any circumstances:
- Services where government filing has been submitted to authorities
- Digital Signature Certificates (DSCs) that have been issued
- Consultation and advisory services that have been provided
- Document preparation services that have been completed
- Services involving third-party payments to government agencies
- Any service where work has commenced, as per your service agreement
Important: Non-refundable services cannot be cancelled or refunded once initiated. Plan accordingly before confirming your service purchase.
Partial Refunds
Partial refunds may be offered in specific situations:
- If some services within a package have been delivered while others remain pending
- If you request cancellation after partial work has been completed
- Service packages with multiple components may be partially refundable
Partial refund amounts are calculated based on the proportion of work completed versus remaining work. Our team will provide a detailed breakdown upon request.
Note: Partial refunds are subject to approval and are calculated on a case-by-case basis by our finance team.
Service Failures
If Founders Bridge fails to deliver the promised service due to our error or negligence, you may be eligible for a full refund or alternative resolution.
- Service delivery failures are assessed within 48 hours of your report
- You will receive a corrective action plan or refund offer
- Our team will work to resolve issues before considering refunds
We prioritise resolving service issues through additional support or service re-delivery. Refunds for service failures are approved only after resolution attempts have been exhausted.
Refund Method
All refunds are processed to the original payment method used for purchase. We do not offer alternative payment methods for refunds.
| Method | Typical timeline |
|---|---|
| Credit / Debit cards | 5–10 business days after processing |
| Bank transfers | 5–7 business days |
| Digital wallets | Depends on your wallet provider |
Processing times are subject to your bank or financial institution's policies. Founders Bridge completes refund processing promptly, but additional delays may occur on the recipient's end.
Processing Delays
Refund processing may be delayed due to factors beyond Founders Bridge's control:
- Bank processing delays or system errors
- Incorrect or inactive payment method provided
- Government holidays or banking issues
- Payment gateway technical difficulties
If your refund has not been received after the stated timeline, contact your bank or financial institution first. If the issue persists, reach out to our support team with bank confirmation details.
Cancellation Rights
You have the right to cancel your service within 7 days of purchase without providing a reason, subject to the conditions outlined in this policy.
Cancellation does not guarantee a refund if work has begun or services have been partially delivered. Cancellation requests must be submitted in writing to support@foundersbridge.co.in with your order details.
Cancellation notice: Once your service is initiated, cancellation may not be possible. Check your service timeline before requesting cancellation.
Contact & Support
For refund-related inquiries, please contact our support team using the details below. We are committed to addressing your concerns promptly.